Last updated: 7 July 2026

Appzgate Solutions Limited respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a consultation, submit a project enquiry, or use our services.

This policy is intended to reflect the requirements of New Zealand’s Privacy Act 2020 and its information privacy principles, which regulate how organisations collect, store, use, disclose, and provide access to personal information. (New Zealand Legislation)

1. Who We Are

This website is operated by:

Appzgate Solutions Limited

In this Privacy Policy, “Appzgate”, “we”, “us”, and “our” refer to Appzgate Solutions Limited.

Our website is appzgate.co.nz.

Appzgate provides business technology services, including:

• Custom software development
• System integration and software connectors
• Management tools and workflow systems
• System maintenance and operational support
• Hosting services
• Artificial intelligence tool development and consulting

These services reflect the service structure described in Appzgate’s website plan.

Contact details

Email: enquiry@appzgate.co.nz
Phone: +64 27 503 2969
Website: appzgate.co.nz

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The Appzgate website
• Contact and project enquiry forms
• Email communications
• Telephone calls
• Consultation requests
• Client and supplier relationships
• Technical support requests
• Project delivery and ongoing support
• Marketing and business communications
• Other interactions with Appzgate

This policy does not govern the privacy practices of external websites, platforms, or services that are not controlled by Appzgate.

3. What Personal Information We Collect

The personal information we collect depends on how you interact with Appzgate.

We may collect:

• Your full name
• Email address
• Telephone number
• Company or organisation name
• Job title or position
• Business address
• Project requirements
• Technical requirements
• Support requests
• Budget or estimated project scope
• Preferred contact method
• Messages and correspondence
• Information included in files or documents you provide
• Billing and payment-related information
• Contract and service information
• Feedback or survey responses
• Marketing preferences
• Any other information you voluntarily provide to us

Please avoid providing sensitive or unnecessary personal information through our website unless it is reasonably required for your enquiry or project.

4. Information Collected Automatically

When you visit the Appzgate website, certain technical information may be collected automatically.

This may include:

• Your Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Approximate location
• Pages visited
• Links clicked
• Date and time of your visit
• Time spent on individual pages
• Referring website or traffic source
• Website navigation and interaction data
• Error, security, and diagnostic information

We may use this information to operate, secure, maintain, analyse, and improve the website.

5. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit a contact form
• Request a consultation
• Ask for a quotation or proposal
• Contact us by email or telephone
• Discuss a potential project with us
• Enter into a service agreement
• Request technical support
• Provide information during project delivery
• Subscribe to communications
• Respond to a survey or request for feedback
• Apply to work or contract with Appzgate
• Otherwise communicate with us

We may also collect information automatically through cookies, analytics tools, security systems, and server logs.

6. Information Collected from Other Sources

In some circumstances, Appzgate may receive personal information about you from another source.

These sources may include:

• Your employer or organisation
• A colleague or authorised representative
• A client, supplier, or business partner
• A referral partner
• A contractor or service provider
• Publicly available business directories
• Professional networking platforms
• Public company websites
• Government or corporate registers
• Technology and fraud-prevention providers

When we collect personal information indirectly, we will take reasonable steps to ensure that the affected person is informed where required by law, unless an applicable exception applies.

New Zealand’s Information Privacy Principle 3A, which came into force on 1 May 2026, introduced notification requirements where an organisation collects personal information from someone other than the individual concerned. (Privacy Commissioner)

7. Contact and Project Enquiry Forms

When you submit an enquiry through our website, we may collect:

• Your name
• Email address
• Telephone number
• Company name
• Service of interest
• Project details
• Support requirements
• Message content
• Any documents or files you provide
• Your IP address
• Browser and device information
• The date and time of submission
• The page from which the form was submitted

We may use this information to:

• Review and respond to your enquiry
• Contact you about your project
• Determine whether Appzgate can provide the requested service
• Understand your technical or business requirements
• Prepare a quotation, proposal, or recommendation
• Arrange a consultation
• Provide technical support
• Detect spam, fraud, or malicious submissions
• Maintain records of our communications

Submitting an enquiry does not automatically create a client relationship or require Appzgate to accept a project.

8. How We Use Personal Information

Appzgate may use personal information to:

• Respond to questions and enquiries
• Arrange consultations and meetings
• Understand project and technical requirements
• Prepare estimates, proposals, and quotations
• Deliver software, integration, hosting, maintenance, and consulting services
• Develop, test, deploy, and maintain technology solutions
• Provide customer and technical support
• Manage client projects and accounts
• Communicate project updates
• Manage hosting and support arrangements
• Process invoices and payments
• Maintain financial, contractual, and business records
• Manage suppliers, contractors, and business partners
• Improve our website and services
• Analyse website usage and performance
• Monitor and improve system security
• Detect spam, fraud, misuse, or unauthorised access
• Protect our legal rights and business interests
• Comply with legal, regulatory, tax, and contractual obligations
• Send relevant service or marketing communications where permitted
• Carry out other purposes disclosed to you when the information is collected

We will not use personal information for a materially different purpose unless the use is permitted by law or we obtain your authorisation.

9. Cookies and Similar Technologies

The Appzgate website may use cookies and similar technologies.

Cookies are small files stored on your browser or device. They may help the website function correctly and provide information about website use.

We may use the following types of cookies:

Essential cookies

These cookies support important website functions, including:

• Website security
• Form submissions
• Session management
• Spam prevention
• Website administration
• User preferences

Analytics cookies

These cookies help us understand:

• How many people visit the website
• Which pages visitors view
• How visitors navigate the website
• How long visitors remain on the website
• Which devices and browsers visitors use
• How visitors found the website

Functional cookies

These cookies may remember settings or preferences to improve your website experience.

Third-party cookies

Third-party services embedded in or connected to the website may place their own cookies. These services may include analytics platforms, video providers, maps, social media platforms, security tools, or communication services.

You can manage or disable cookies through your browser settings. Blocking some cookies may affect the functionality or performance of the website.

10. Website Administration Cookies

Authorised Appzgate administrators may need to log in to manage the website.

Administrative cookies may be used to:

• Maintain secure login sessions
• Confirm that a browser accepts cookies
• Remember administrative display settings
• Protect the website against unauthorised access
• Support website management functions

These cookies are intended for authorised administrators and are not normally required for general website visitors.

11. Analytics and Website Measurement

Appzgate may use website analytics and measurement tools to understand website performance and visitor activity.

These tools may collect:

• IP address
• Browser and device information
• Approximate geographic location
• Referring website
• Pages viewed
• Session duration
• Website interactions
• Traffic source
• Conversion or enquiry activity

We use analytics information to improve website content, navigation, performance, security, and marketing effectiveness.

Where reasonably available, we may use aggregated or anonymised reporting that does not directly identify individual visitors.

12. Files and Information You Provide

You may provide documents, images, screenshots, system details, data samples, technical specifications, or other files when discussing or delivering a project.

These files may contain personal, confidential, or commercially sensitive information.

You should:

• Only provide information relevant to the project
• Remove unnecessary personal information
• Avoid providing passwords through ordinary contact forms or email
• Confirm that you have authority to share information belonging to another person or organisation
• Use secure transfer methods where sensitive information must be shared

Appzgate may apply additional confidentiality, security, or data-processing terms through a service agreement, non-disclosure agreement, proposal, or project contract.

13. Client Systems and Project Data

When Appzgate provides software development, integration, hosting, maintenance, automation, or support services, we may access information contained within a client’s systems.

Depending on the project, this may include:

• User account information
• Customer or employee records
• System logs
• Application data
• Database records
• Support tickets
• Integration credentials
• Technical configuration information
• Business process information

Where Appzgate processes personal information on behalf of a client, the client may remain responsible for determining why and how that information is collected and used.

Appzgate will handle client information according to:

• The relevant service agreement
• Client instructions
• Applicable confidentiality obligations
• Security requirements
• New Zealand privacy law
• Any additional data-processing terms agreed between the parties

14. Embedded Content and External Services

The Appzgate website may include or link to content provided by other websites or platforms.

Examples may include:

• Videos
• Maps
• Social media content
• Articles
• Forms
• Scheduling tools
• Communication tools
• Cloud-hosted resources
• External technical platforms

Embedded content may operate as though you visited the third-party website directly.

Third-party providers may:

• Collect your IP address
• Use cookies
• collect browser or device information
• Monitor your interaction with embedded content
• Associate your activity with an account you hold with them
• Transfer information outside New Zealand
• Process information according to their own privacy policies

Appzgate does not control the privacy or security practices of independent third-party websites. You should review their privacy policies before providing personal information.

15. Who We May Share Personal Information With

Appzgate may disclose personal information where reasonably necessary to operate our business, provide our services, or comply with the law.

Recipients may include:

• Website hosting providers
• Cloud computing and storage providers
• Email and communication providers
• Form-processing providers
• Analytics and website measurement providers
• Cybersecurity and spam-prevention providers
• Backup and disaster-recovery providers
• Payment and invoicing providers
• Accountants, lawyers, insurers, and professional advisers
• Developers, contractors, consultants, and technical specialists
• Project partners and authorised subcontractors
• A client or organisation that authorised the relevant interaction
• Government agencies, regulators, courts, or law-enforcement authorities
• A potential purchaser, investor, or successor organisation involved in a merger, acquisition, restructuring, or sale

We may also disclose information:

• With your authorisation
• For the purpose for which it was collected
• For a directly related purpose
• Where disclosure is required or permitted by law
• Where reasonably necessary to protect the safety, rights, or property of Appzgate or another person
• To investigate fraud, misuse, or security threats

New Zealand’s privacy principles generally limit disclosure to the purpose for which information was collected, a directly related purpose, an authorised disclosure, or another legally permitted reason. (Privacy Commissioner)

Appzgate does not sell personal information to advertisers or data brokers.

16. Contractors and Service Providers

Appzgate may engage contractors, developers, consultants, or service providers to assist with business operations or project delivery.

Where these parties may access personal or confidential information, we will take reasonable steps appropriate to the circumstances, which may include:

• Limiting access to necessary information
• Using confidentiality agreements
• Applying access controls
• Requiring secure handling practices
• Removing access when it is no longer required
• Using contractual privacy and security obligations

17. Overseas Storage and Processing

Some of the technology providers used by Appzgate may store or process information outside New Zealand.

This may occur when we use:

• Cloud hosting
• Email platforms
• Backup services
• Analytics tools
• Customer relationship systems
• Project management platforms
• Development platforms
• Communication services
• Security tools

Where personal information is disclosed to an overseas organisation, Appzgate will take reasonable steps to comply with applicable New Zealand privacy requirements.

New Zealand’s Information Privacy Principle 12 places restrictions on overseas disclosures and generally requires appropriate safeguards, comparable privacy protection, or another permitted basis for disclosure. (Privacy Commissioner)

18. Data Storage and Security

Appzgate takes reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Interference
• Alteration
• Unauthorised disclosure
• Destruction
• Malware
• Fraud
• Cybersecurity threats

Security measures may include:

• Access controls
• Password protection
• Multi-factor authentication
• Encryption where appropriate
• Secure hosting
• Software updates
• Monitoring and logging
• Firewalls and security tools
• Backups
• Staff and contractor access restrictions
• Confidentiality obligations
• Secure deletion procedures

The Privacy Act’s information privacy principles require organisations to use reasonable safeguards to protect personal information. (Privacy Commissioner)

No website, electronic communication, or storage system can be guaranteed to be completely secure. You should take care when sending confidential information online.

19. How Long We Retain Personal Information

Appzgate retains personal information only for as long as reasonably required for the purpose for which it was collected or as required by law.

Retention periods may depend on:

• The nature of the enquiry
• Whether you become a client
• The duration of a project
• Ongoing hosting, support, or maintenance requirements
• Contractual commitments
• Warranty or support periods
• Accounting and tax requirements
• Legal or regulatory requirements
• Dispute-resolution requirements
• Security and fraud-prevention needs
• Backup and disaster-recovery schedules

Examples include:

• Enquiry records may be retained to manage follow-up communications and business records.
• Client and project records may be retained for the duration of the relationship and for a reasonable period afterwards.
• Financial and transaction records may be retained for legally required accounting or tax periods.
• Security logs may be retained for monitoring, investigation, and system-protection purposes.
• Marketing information may be retained until you unsubscribe or request removal, subject to any records required to honour that request.

When information is no longer required, it may be securely deleted, destroyed, anonymised, or archived where permitted.

20. Your Privacy Rights

Under New Zealand privacy law, you may request access to personal information that Appzgate holds about you.

You may also ask us to correct personal information that you believe is inaccurate, incomplete, out of date, or misleading.

The Privacy Act provides individuals with rights to request access to and correction of their personal information, subject to certain legal exceptions. (Privacy Commissioner)

You may contact us to:

• Ask whether we hold personal information about you
• Request a copy of your personal information
• Ask us to correct inaccurate information
• Update your contact details
• Ask questions about how your information has been used
• Raise a privacy concern
• Withdraw a marketing consent
• Request deletion where appropriate

To protect your privacy, we may need to verify your identity before responding.

In some circumstances, we may be legally entitled or required to refuse, limit, or delay a request. Where required, we will explain the reason for our decision.

21. Requests to Delete Personal Information

You may ask us to delete personal information that we hold about you.

Deletion is not an absolute right under all circumstances. We may need to retain certain information where it is required for:

• Legal compliance
• Financial and tax records
• Contract administration
• Security investigations
• Fraud prevention
• Dispute resolution
• Establishing or defending legal claims
• Maintaining records of previous privacy or marketing requests
• Other legitimate business or legal requirements

Where deletion is appropriate, we will take reasonable steps to securely delete or anonymise the relevant information.

22. Marketing Communications

Appzgate may send you information about our services, business updates, or relevant technology solutions where:

• You have requested the information
• You have consented to receive it
• It relates to an existing business relationship
• The communication is otherwise permitted by law

You may unsubscribe at any time by:

• Using an unsubscribe option in the communication
• Replying and asking to be removed
• Emailing enquiry@appzgate.co.nz
• Contacting us by telephone

We may still send essential communications relating to:

• An active enquiry
• An ongoing project
• A service agreement
• Hosting or support
• Security issues
• Billing
• Legal or contractual notices

23. Children’s Privacy

Appzgate’s website and services are intended primarily for businesses and adult users.

We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to Appzgate without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

24. Privacy and Security Breaches

A privacy breach may involve the accidental or unauthorised access, disclosure, loss, alteration, destruction, or unavailability of personal information.

If Appzgate becomes aware of a suspected privacy breach, we may:

• Investigate what happened
• Take steps to contain the incident
• Secure affected systems
• Assess the information involved
• Evaluate the risk of harm
• Take steps to prevent a recurrence
• Notify affected clients or individuals where required
• Notify the New Zealand Office of the Privacy Commissioner where required

Under the Privacy Act 2020, organisations must notify the Privacy Commissioner and affected individuals when a privacy breach has caused or is likely to cause serious harm, subject to limited exceptions. The Privacy Commissioner recommends notification as soon as practicable and generally expects notification within 72 hours after an organisation becomes aware that a breach is notifiable. (Privacy Commissioner)

25. Complaints and Privacy Concerns

If you have a concern about how Appzgate has handled your personal information, please contact us first so that we can investigate and respond.

Contact:

Appzgate Solutions Limited
Email: enquiry@appzgate.co.nz
Phone: +64 27 503 2969

Please include:

• Your name
• Your contact details
• A description of the concern
• The relevant date or interaction
• Any supporting information

We may contact you for additional details or to verify your identity.

If you are not satisfied with our response, you may be entitled to make a complaint to the New Zealand Office of the Privacy Commissioner.

26. Changes to This Privacy Policy

Appzgate may update this Privacy Policy when:

• Our website changes
• New services are introduced
• Our technology providers change
• Our information-handling practices change
• Legal or regulatory requirements change
• Security or operational requirements change

The latest version will be published on the Appzgate website with an updated revision date.

Your continued use of the website after an update will be subject to the latest published version of this Privacy Policy.

27. Contact Appzgate

For privacy questions, access requests, correction requests, deletion requests, complaints, or other concerns, please contact:

Appzgate Solutions Limited

Email: enquiry@appzgate.co.nz
Phone: +64 27 503 2969
Website: appzgate.co.nz

Please provide enough information for us to understand and respond to your request. We may ask you to verify your identity before providing access to or changing personal information.

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This policy should be reviewed whenever Appzgate adds new analytics tools, advertising platforms, payment services, account registration, live chat, customer portals, or other technologies that collect personal information.